lnq11 Privacy Policy: How We Handle Your Information
At lnq11, your account data belongs to you — we collect only what is needed to keep your wallet secure, your transaction history intact, and your access working across every device you switch between. This policy sets out exactly what we collect, why we hold it, and the steps you can take to review or update it, with availability subject to your local law and eligible region.
Account data protected
Nagad, Upay, Bank Transfer context
Device continuity covered
Your rights clearly stated
POLICY SCOPE DETAILS
What This Privacy Policy Covers at lnq11
We collect information you provide when you open an account — your contact details, login credentials and the payment method you connect, whether that is Nagad, Upay or Bank Transfer. We also collect technical data your device sends automatically: IP address, browser type, session timestamps and the pages you navigate within the platform. This data serves three purposes: verifying your identity before any wallet movement, keeping your session active as you move between mobile and desktop, and resolving any support query you raise with our team. We do not sell your personal data to third parties, and we do not share it with advertising networks. Retention periods depend on the transaction type and the requirements of applicable law in the regions where access is permitted. Certain data tied to payment records is held for as long as local financial rules require. When you close your account, we follow a structured deletion process, though some records may be retained where law obliges us to do so. Access to this platform and the application of this policy depend on your local law and eligible region. If you are unsure whether access is permitted where you are, review the eligibility section in our terms before proceeding.
Nagad transactions
Payment records linked to Nagad transfers are retained per applicable financial regulations and are never shared with advertisers.
Upay wallet data
Upay-connected account details are used solely for transaction verification and wallet reconciliation within your account history.
Bank Transfer records
Bank Transfer entries are logged against your account for reconciliation and are accessible to you through the transaction history tab.
Device session data
Session and device identifiers help us keep your login secure when you switch between mobile and desktop without requiring you to re-authenticate every time.
INSIDE AND OUTSIDE SCOPE
Where This Policy Applies and Where It Does Not
This policy covers the data we hold directly — your account profile, payment records, session logs and support correspondence. It does not extend to every service you might connect or visit from within lnq11. Understanding the boundary helps you know who to contact when a question arises about a specific data point. The table below maps the four main areas so you can identify the right route quickly.
Account access
Login credentials, device records and session tokens fall fully within this policy. You can review these through your account settings at any time.
Transactions
Wallet movements through Nagad, Upay and Bank Transfer are logged and covered here. Payment processor data on their own systems is governed by their respective policies.
Site content
Game content delivered by the studios in our lobby is governed by our terms of service. This privacy policy covers only the interaction and navigation data we record on our side.
Third-party services
Links that take you away from lnq11 — including external payment pages or verification services — operate under their own privacy terms once you leave our domain.
YOUR PRACTICAL CHOICES
Actions You Can Take Under This Policy
You have real options here — not just a page of legal language. If you want to see what we hold on your account, you can submit a data access request through the support route listed in the section below and we will provide a summary of the records tied to your profile. If any detail is wrong — a contact address, a linked payment method, a name spelling — you can update most of it directly inside your account settings. For anything that requires our team to correct on the back end, the support channel handles those requests too. You also have the right to ask us to delete your account data, subject to any retention obligations that apply under local law. We will confirm what can be removed immediately and what must be held for the period the rules require. None of these actions require you to justify why you are asking — they are straightforward service requests and we treat them that way.
Review your records
Submit a data access request via the support channel and we will provide the information held on your account in a readable format.
Correct account details
Contact details, payment method labels and name spelling can be updated inside account settings or by raising a support request for back-end fields.
Request deletion
Ask us to delete your data and we will confirm which records are removed immediately and which must be retained under applicable local rules.
Raise a question
Any question about how a specific piece of your data is used can be sent directly to our support team — we respond to each request individually.
CONTACT US DIRECTLY
How to Reach lnq11 on Privacy Questions
If you have a question about this policy, want to make a data request or need to report a concern about your information, the routes below are the ones we actually monitor. Use the channel that fits your situation — account-linked queries are faster when you include your registered contact detail so our team can locate your record without delay.
Live chat support
Open the chat window from any page inside your signed-in account to raise a privacy or data question directly with our support team.
Email contact
Send your data request or policy question to our support address found in the contact section of the site. Include your account reference for faster handling.
Account help centre
The help section inside your account lists common privacy actions — reviewing data, updating details and requesting removal — with the form to submit each one.
HOW WE PROTECT YOUR DATA
Data Handling, Cookies and Account Security
We approach data handling the same way we approach your wallet: access is restricted, every action is logged and nothing moves without the right verification step. Cookies on lnq11 are session-functional — they keep your login state active as you move between the lobby, your wallet and the settings page, and they remember your device so re-authentication is not needed every session. We do not use advertising cookies. Your payment data tied to Nagad, Upay and Bank Transfer is stored in an encrypted form and accessed only for transaction processing and reconciliation. If you want to request changes to how we hold your data or need to escalate a concern that support has not resolved, the process is to submit a written request through the email route shown in the contact section and we respond with a reference number and a timeline.
Encrypted storage
Account credentials and payment records are stored in encrypted form. Access is restricted to the processes that need it — transaction checks, account verification and support resolution.
Cookie use
We use functional cookies only: session state, device recognition and navigation preference. No advertising or cross-site tracking cookies are set by lnq11.
Retention and deletion
Data is held for as long as your account is active and as long as local financial rules require for transaction records. Deletion requests are processed with a written confirmation of what was removed.
Policy update notice
When this policy changes in a material way, we update the version date at the top of this page and notify you through your registered contact detail before the change takes effect.
PRIVACY FAQ
Common Questions About Your Privacy at lnq11
The answers below cover the questions our support team receives most often about this policy. If your question is not here, the support routes in the contact section above will get you a direct answer.
What personal data does lnq11 collect when I open an account?
We collect the contact detail and credentials you enter at registration, plus the payment method you connect — Nagad, Upay or Bank Transfer. We also log device and session data automatically. We collect only what is needed to operate your account and keep your wallet secure.
Can I see all the data lnq11 holds on my account?
Yes. Submit a data access request through the email or live chat route listed in the contact section. We will compile the records tied to your profile and share them with you. Include your account reference to speed up the process.
How do I correct a mistake in my account details?
Most details — contact address, linked payment method label — can be updated directly inside your account settings page. For back-end fields that cannot be self-edited, raise a request through live chat or email support and our team will handle the correction.
Does lnq11 share my data with third parties or advertisers?
We do not sell or share your personal data with advertisers or data brokers. Payment processors handling Nagad, Upay or Bank Transfer transactions receive only what is necessary to complete a transfer, and they operate under their own privacy terms for that portion.
How long does lnq11 keep my transaction and account records?
Retention depends on the type of record and the rules that apply in eligible regions. Transaction records linked to Nagad, Upay and Bank Transfer are held as long as local financial regulations require. When you request deletion, we confirm which records are removed and which must be retained.
Does this policy apply if I access lnq11 from Bangladesh?
Access to lnq11 and the application of this policy depend on your local law and eligible region. If you are in Bangladesh and access is available to you, this policy covers your account data in full. Review the eligibility section in our terms to confirm your access status.
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