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These legal terms set out how lnq11 operates your account, handles your data, and applies its policies — access and eligibility depend on your local law and eligible regions in Bangladesh. Read this page to understand your rights, what we collect, and how to reach us with any query.
lnq11 operates under terms that govern every account interaction — from account creation and wallet activity to how your personal data is stored and who can request changes to it. Whether you fund your account via Nagad, Upay or Bank Transfer, the same policy framework applies to every transaction record and account action on file. We process personal data only to the extent needed to operate your account and maintain accurate transaction history. We do not share your data with third parties for marketing without your explicit consent. Cookies are used on this site to maintain your session state, remember device preferences and support our account security layer — you can manage cookie behaviour through your browser settings at any time. Your use of this platform is subject to the laws applicable in your region; we do not make representations about legality in jurisdictions where access may be restricted. If you are uncertain whether access is permitted where you are, we ask that you check your local laws before continuing. All policy versions are dated; the version in effect is the one currently published on this page.
Transactions via Nagad are recorded against your account and covered under our standard data retention policy.
Upay wallet activity appears in your transaction history and is subject to the same account terms as all other payment routes.
Bank Transfer records are held in your account wallet history and governed by the same policy framework as mobile wallet routes.
Our policy applies to all interactions through this site, including account registration, wallet transactions, content browsing and support contact. It does not extend to third-party services linked from our platform. Review the four scope areas below to understand where our terms begin and end — and where responsibility shifts to an external service.
Our terms govern how you create, verify and maintain your account on this site, including login behaviour across devices and any account security steps shown in your settings page.
All deposits and withdrawals processed through Nagad, Upay or Bank Transfer fall within our policy scope. Records are visible in your account wallet history and retained per our data schedule.
Game content, lobby copy, promotional notices and support materials published on this domain are covered by our content and intellectual property terms. You may not reproduce or redistribute them.
External payment processors, game studio software and any linked external sites operate under their own terms. Our policy does not cover how those services handle your data once you leave our domain.
You hold several practical rights over the data and records lnq11 keeps on your behalf. You can request a summary of what personal data we hold at any time by contacting our support team through the routes listed on this page. If any detail in your account record is incorrect — such as a name, contact address or linked payment method — you can raise a correction request directly through the account settings page or via support. We will acknowledge the request and tell you the outcome. You also have the right to ask us to delete data we no longer need to operate your account, subject to any retention obligations we carry under applicable law. These rights apply to your account data specifically; they do not extend to transaction records that must be kept for compliance with financial reporting requirements in the relevant jurisdiction. For all policy-related requests, use the contact routes shown in the support section below.
Open your account page and check the transaction history section to see all wallet activity, including Nagad and Bank Transfer entries, recorded against your account.
If your name, mobile number or payment detail needs updating, go to account settings and follow the fields shown there, or contact support with the correction details.
Send any policy query to our support team by live chat or the contact form. We will confirm receipt and respond with a clear answer — not a generic acknowledgement.
Ask us to remove data we no longer need to operate your account. We will review the request against our retention obligations and confirm what can be removed and when.
For any question about these terms, your account data or a policy-related request, use the contact routes listed here. We publish only the channels that are actually staffed and visible on the site — we do not list routes we cannot commit to. If your query involves a transaction dispute, include your account reference and the payment method used so the right team picks it up quickly.
The live chat widget is visible when you are signed in. Use it to ask about account policy, data rights or to flag a transaction query. It connects you directly to a support agent.
The contact form on the support page lets you submit a written policy request. Include your account ID, the nature of the request and any relevant transaction reference from your wallet history.
Several account-level actions — including updating contact details and reviewing linked payment methods like Nagad or Bank Transfer — are available directly inside your account settings without needing support.
We manage your account data with a straightforward principle: collect only what is needed, keep it only as long as required, and make it accessible to you on request. Below are the four areas that matter most for understanding how we protect and manage the information your account generates.
We keep personal data for as long as your account is active and for the period required by applicable financial and operational rules. Once those obligations are met, we remove data that is no longer necessary.
Cookies on this site handle session state, device continuity and account security signals. You control non-essential cookies through your browser settings; disabling them may affect how your account behaves across device switches.
Your account security settings — including password change, linked device review and payment method verification for Nagad, Upay and Bank Transfer — are managed from inside your account settings page.
When we update these terms, the revised version is published here with a date. Continuing to use your account after an update goes live means you have reviewed and accepted the updated terms.
If something in our terms is not clear, these answers cover the questions we hear most often. If your specific question is not here, use the contact form or live chat to ask us directly.
Yes. All payment routes — including Nagad, Upay and Bank Transfer — are covered by the same account and data policy. Your transaction records for each method are held in your wallet history under the same terms.
Your account data follows your login, not your device. Sign in from any mobile or desktop browser and your wallet history, settings and linked payment methods will be shown exactly as you left them.
Open the account settings page and use the edit fields shown there. If the field you need to change is locked, submit a correction request through live chat or the contact form with your account reference.
We keep the data needed to operate your account: login records, transaction history, payment method associations and support contact history. You can request a summary of your data through the contact form at any time.
Access and eligibility depend on your local law and eligible region. We do not make representations about legality in jurisdictions where access may be restricted. Check the laws applicable in your area before using the platform.
The updated version is published here with a revision date. We do not always send individual notifications for minor updates, so check this page periodically. Continued use of your account after an update constitutes acceptance of the revised terms.